REFUND POLICY

Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject

to JOY WORLD TRAVELS receiving the same from the airlines. However, the convenience fee paid to JOY

WORLD TRAVELS paid at the time of booking is a non-refundable fee.

All cancellations made directly with the airline need to be intimated to JOY WORLD TRAVELS, in order to

initiate the process of refund. The processing time for refunds may vary depending on the mode of payment,bank etc. The refund shall be processed after deducting the JOY WORLD TRAVELS service fee which is independent of the convenience fee as mentioned above.

The refund will be credited to the same account in 7 to 15 working days from which the payment was made. For example, if the User used a credit card, JOY WORLD TRAVELS will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, JOY WORLD TRAVELS will credit the money to the same debit card. In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.

JOY WORLD TRAVELS is only a facilitator and any refund for any service(s) which are not delivered by the
service provider /Independent Contractors or for any reason for which the User is entitled for a refund is
subject to JOY WORLD TRAVELS receiving the amount from the said service provider. Users acknowledge
that JOY WORLD TRAVELS shall not be held liable for any delay in refund or non-refund of the amount from
the respective service provider or Independent Contractors of JOY WORLD TRAVELS. In such events the
User shall directly approach the service provider for any claims.
In case the User makes any changes in their accommodation while on the Outbound Tour, JOY WORLD
TRAVELS shall not refund or pay compensation in any manner whatsoever. The User would also be liable to
pay any additional sum that is required to be paid consequent to the aforesaid changes made in the
accommodation. 

The refund will be credited in 7 to 15 working days to the same account  from which the payment was made, For example, if the User used a credit card, JOY WORLD TRAVELS will make an appropriate charge reversal to the same credit card; likewise if the User used a debit card, JOY WORLD TRAVELS will credit the money to the same debit card. 

Refunds will be processed as per the Charter fare rules and cancellation policy. Such refunds shall be subject to JOY WORLD TRAVELS receiving the same from the Charter Company. However, the convenience fee paid to JOY WORLD TRAVELS paid at the time of booking is a non-refundable fee. The refund will be credited in 7 to 15 working days to the same account  from which the payment was made. For example, if the User used a credit card, JOY WORLD TRAVELS will make an appropriate charge reversal to the same credit card; likewise if the User used a debit card, JOY WORLD TRAVELS will credit the money to the same debit card. 

 JOY WORLD TRAVELS may require the User to pay a non-refundable interest-free booking fee at the time of
booking the tour. In the event that the User cancels the booking or fails to adhere to the tour payment schedule as informed in the documentation check list or in the event that the visa of the destination country is not granted or the User is unable to travel on the tour booked due to any personal reason, including medical ground or sickness, cancellation charges will apply as communicated to the User by JOY WORLD TRAVELS.
Users acknowledge that booking of air tickets, hotels for a tour is done parallel to visa processing to ensure
the availability as per the proposed itinerary. In the event of any denial or rejection of visa, JOY WORLD
TRAVELS shall be entitled to recover any cost incurred in making such bookings by way of deducting
cancellation charges as specified hereinabove. User acknowledges that such charges are just and fair and are deducted towards expenses that JOY WORLD TRAVELS incurs towards making bookings at the request of the User and consequent cancellation or non-travel by the User.

 All the Users traveling on an outbound tour must be in possession of a valid visa (including transit Visa) to

enter all the countries in which the Users intends to visit or pass through as a part of the outbound tour.

User(s) whose visas are not granted by the concerned consulates, must intimate JOY WORLD TRAVELS

immediately about such rejection. JOY WORLD TRAVELS will deduct applicable cancellation charges in

in addition to any additional visa expenses incurred and refund balance amount if any.

In case of rejection, if User wishes to reapply/appeal against rejection of the visa, JOY WORLD TRAVELS

shall do the same strictly pursuant to the instructions of the User. The reapplying/appeal shall be a fresh

transaction and the User will be liable to pay the applicable fee for such reapplying/appeal process along with service fee to JOY WORLD TRAVELS. Unless otherwise applied by the User, JOY WORLD TRAVELS will not initiate reapplication of any visa application.

If the Outbound Tour is cancelled for any reason what-so-ever, including cases of visa rejection or voluntary

cancellation by the User the cancellation charges as mentioned in the brochure or the itinerary will apply. In

the absence of any such information, the following cancellation charges will apply:

JOY WORLD TRAVELS act as a facilitator and merely provides an online platform to the User to select and

book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.

All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to JOY WORLD TRAVELS.

This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. JOY WORLD TRAVELS will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.

The hotel booking voucher which JOY WORLD TRAVELS issues to a User is solely based on the information

provided or updated by the hotel regarding the inventory availability. In no circumstances can JOY WORLD

TRAVELS be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the

standard of service or any insufficiency in the services, or any other service-related issues at the hotel. The

liability of JOY WORLD TRAVELS in case of denial of check-in by a hotel for any reason what-so-ever

including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either

providing a similar alternate accommodation at the discretion of JOY WORLD TRAVELS (subject to

availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service-

related issues should be directly resolved by the User with the hotel.

Hotels reserves the sole right of admission and JOY WORLD TRAVELS has no say whatsoever in admission

or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests. JOY WORLD TRAVELS will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of JOY WORLD TRAVELS. No refund would be applicable in case the hotel denies check-in under such circumstances.

The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying

guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. JOY WORLD TRAVELS would not, in

any way, intervene in the same.

The primary guest must be at least 18 years old to be able to check into the hotel.

The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel

shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in. Check-in time, check-out time, and any changes in those timings, will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/

or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including

laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel.

Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. JOY WORLD TRAVELS will have no control over waiving the same.

Booking of a hotel can either be "Prepaid", or "Pay at hotel" as per the options made available by a hotel on the Website of JOY WORLD TRAVELS.

In "Prepaid" model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by JOY WORLD TRAVELS.

At the hotel's or JOY WORLD TRAVELS's sole discretion on case to case basis, the User may also be

provided with an option to make a part payment to JOY WORLD TRAVELS at the time of confirmation of a

booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes,

the User must provide JOY WORLD TRAVELS with correct credit or debit card details. JOY WORLD

TRAVELS may cancel the booking at its sole discretion in case such bank or credit card details as provided by

the User are found incorrect.

For security purposes, the User must provide JOY WORLD TRAVELS with correct credit or debit card details.

JOY WORLD TRAVELS may cancel the booking at its sole discretion in case such bank or credit card details

as provided by the User are found incorrect.

Payment can be made either in INR or any other foreign exchange/currency as specified at the time of

booking.

Some banks and card issuing companies charge their account holders a transaction fee when the card issuer

and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in

different countries. If a User has any questions about the fees or any exchange rate applied, they may contact

their bank or the card issuing company through which payment was made.

Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be

 incurred during their stay. Such deposit is unrelated to any payment received by JOY WORLD TRAVELS and

solely at the behest of the Hotel.

In "Pay at hotel" model, the concerned hotel will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the hotel. For security purposes, the User must provide JOY WORLD TRAVELS with correct credit or debit card details. JOY WORLD TRAVELS may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.

 JOY WORLD TRAVELS only provide a technology platform that connects intending travelers with bus operators. It doesn't operate any bus or offer the service of transportation to the User. JOY WORLDTRAVELS also doesn't act as an agent of any bus operator in the process of providing the above-mentioned technology platform services.

The bus ticket booking voucher which JOY WORLD TRAVELS issues to a User is solely based on the information provided or updated by the bus operator regarding the seat availability. The amenities, services, routes, fares, schedule, bus type, seat availability and any other details pertaining to the bus service are provided by the respective bus operator and JOY WORLD TRAVELS has no control over such information provided by the bus operator. 

In its role as a technology platform to facilitate transactions between the bus operators and the Users, JOY

WORLD TRAVELS shall not be responsible for the operations of the bus operator including, but not limited to

the following:

•   Timely departure or arrival of the bus;
•  The conduct of bus operator's employees, representatives or agents;
• The condition of the bus, seats etc. not being up to the customer's expectation or as per the

                   description provided by the bus operator;

•  Cancellation of the trip due to any reasons;
• Loss or damage of the baggage of the customer;
• The bus operator changing a customer's seat for any reason whatsoever;
• Bus operator informing a wrong boarding point for the issuance of the booking confirmation

                   voucher, or changing such boarding point eventually with or without any notification to 

                  JOY WORLD TRAVELS or the User;

•  Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus.

Users are advised to call the bus operator to find out the exact boarding point, or any information which they

may need for the purpose of boarding or travel in that trip.

At the time of boarding the bus, Users shall furnish a copy of the ticket, and any valid identity proof like Aadhar card, passport, PAN card or voter identification card or any other identity proof issued by a government authority.

Users are required to reach the boarding place at least 30 minutes before the scheduled departure time.

All tickets issued shall be non-transferable.

User needs to compulsorily obtain a bus ticket at the regular fare in case a child above the age of 5 years is

accompanied by them, unless otherwise a particular bus operator specifies otherwise in their terms and

conditions.

Cancellation of tickets can be done either through the User's login in the JOY WORLD TRAVELS's website or mobile application, or by calling on the customer care number;

Any cancellation is subject to such cancellation charges as mentioned on the ticket.